Shipping & Delivery

We ship every Snuggi order Australia-wide, free of charge — no minimum spend, no fine print.

Processing time

Orders placed before [2:00pm AEST] on a business day are dispatched the same day. Orders placed after the cutoff, or on a weekend or public holiday, are dispatched the next business day. You'll get a dispatch confirmation email with tracking as soon as your pillow leaves our warehouse.

Delivery time

Once dispatched, most orders arrive within:

Location	Estimated transit
Metro NSW, VIC, QLD, SA, ACT	2–4 business days
Regional NSW, VIC, QLD, SA	3–6 business days
WA, NT, TAS	4–8 business days

These are courier estimates, not guarantees — peak periods (sales, holidays) can add a day or two.

Order tracking

You'll receive a tracking link by email the moment your order is dispatched. If you can't find it, check your spam folder or email [support@snuggi.com.au] and we'll resend it.

Where we ship

We currently ship within Australia only. We don't offer international shipping at this time, but let us know if you'd like us to — it helps us prioritise where we expand next.

Address changes

If you need to change your delivery address, email us as soon as possible after ordering. We can usually update it if the order hasn't been dispatched yet; once it's with the courier, we're not able to redirect it.

Delayed or missing parcels

If your tracking hasn't updated in more than 3 business days, or your estimated delivery date has passed, contact us with your order number and we'll chase it up with the courier on your behalf — you shouldn't have to.

Public holidays

Dispatch and delivery times may be extended around public holidays. We'll always note this on the site if it affects your order.