Refund policy
We want you to love the way you sleep. Every Snuggi pillow comes with a 100-Night Sleep Trial, free returns, and hassle-free exchanges — because the only way to really know if a pillow is right for you is to sleep on it.
100-Night Sleep Trial
From the day your pillow arrives, you have 100 nights to try it. If it's not the right fit — too high, too soft, not what you expected — you can return it for a full refund. No restocking fee, no fine print.
We do ask that you give it a fair go for at least 2–3 weeks where possible. Most people need a short adjustment period to notice the difference a properly supported neck makes, and this is reflected in our First 30 Nights guide on the product page.
How to start a return
- Email [support@snuggi.com.au] with your order number and the reason for your return.
- We'll send you a prepaid return label and confirm the return address.
- Pack the pillow back in a bag or box (the original packaging isn't required).
- Drop it at any post office or courier point using the label provided.
For hygiene reasons, we ask that the pillow has been used with a pillowcase or protector where possible. This doesn't affect your eligibility for the 100-Night Trial — it just helps us process returns quickly and safely for everyone.
Refunds
Once your return is scanned by the courier, we process your refund within 3–5 business days to your original payment method. Your bank or card provider may take a few extra days to reflect it in your account. You'll get an email as soon as the refund is issued.
Exchanges
Want a different loft (Low or High) or colour instead of a refund? Email us and we'll ship the replacement as soon as we receive the original pillow back — no extra shipping charge either way.
Faulty or damaged items
If your pillow arrives damaged or develops a genuine fault, contact us straight away with your order number and a photo. We'll arrange a free replacement or full refund, and you won't need to wait for the returns process above.
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including the right to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.
Questions
Reach us any time at [support@snuggi.com.au] — we reply within 1 business day.